This guest post was submitted by Cheryl Riley, president of AT&T Northern Plains
Three cheers to North Dakota Attorney General Wayne Stenehjem for joining with 50 other states attorneys general, AT&T and 11 other national telephone companies to help protect customers from illegal robocalls.
This is a great move for North Dakotans tired of receiving these annoying, illegal calls at all hours of the day and night. According to the Attorney General’s office, robocalls were the No. 1 consumer complaint in North Dakota last year.
The fight against these scammers requires all hands on deck, and we welcome and appreciate the support of AG Stenehjem.
This effort aligns with much of what AT&T is already doing to protect our customers against illegal and unwanted calls. We offer our in-network, call blocking and labeling tool, AT&T Call Protect, at no charge to our customers. And we’ve recently partnered with other carriers to roll out cross-network call authentication.
AT&T has made no secret of its desire to more aggressively target illegal and unwanted robocalls on its network. AT&T is working every day to protect its customers from the onslaught of robocalls.
Since late 2016, AT&T has blocked or labeled nearly 600 million suspected fraud calls and more than 1.4 billion suspected spam calls. In addition, apart from these tools, AT&T’s global fraud team identifies and blocks traffic it believes to be illegal, and has blocked more than five billion such calls on AT&T’s network.
This is an ongoing battle, however, and AT&T urges consumers to take advantage of the free services, including AT&T Mobile Security and AT&T Call Protect, that automatically block fraud calls, provide screen alerts for suspected spam calls and help protect smartphones from potential threats.
Customers can visit AT&T’s Cyber Aware Robocalls and Unwanted Calls page for more information on how to help block and report unwanted calls and texts.
The FCC also provides resources for consumers at fcc.gov/unwanted-calls.