It Got Fixed: Tens Of Thousands On Hold Because HealthCare.Gov Can't Fix Enrollment Errors

“It got fixed,” President Barack Obama told Bill O’Reilly of HealthCare.gov in their pre-Super Bowl interview. “Now it’s working the way it’s supposed to.”

Some might find that hard to believe for any number of reasons, not the least of which is this report from the Washington Post today about tens of thousands of Americans who are waiting for the feds to figure out how to fix their enrollment errors:

Tens of thousands of people who discovered that HealthCare.gov made mistakes as they were signing up for a health plan are confronting a new roadblock: The government cannot yet fix the errors.

Roughly 22,000 Americans have filed appeals with the government to try to get mistakes corrected, according to internal government data obtained by The Washington Post. They contend that the computer system for the new federal online marketplace charged them too much for health insurance, steered them into the wrong insurance program or denied them coverage entirely.

For now, the appeals are sitting, untouched, inside a government computer. And an unknown number of consumers who are trying to get help through less formal means — by calling the health-care marketplace directly — are told that HealthCare.gov’s computer system is not yet allowing federal workers to go into enrollment records and change them, according to individuals inside and outside the government who are familiar with the situation.

“It is definitely frustrating and not fair,” said Addie Wilson, 27, who lives in Fairmont, W.Va., and earns $22,000 a year working with at-risk families. She said that she is paying $100 a month more than she should for her insurance and that her deductible is $4,000 too high.

If this is HealthCare.gov working like it should, the outlook for Obamacare in America is pretty bleak, I think.

Rob Port is the editor of SayAnythingBlog.com, a columnist for the Forum News Service, and the host of the Rob (Re)Port on Fargo-based WDAY AM970 from noon-2pm weekdays.

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